The products return policy is extended to online trade

The products return policy is extended to online trade


The Ministry of economic development tightens the conditions of the sale of lingerie, cosmetics and electronics online

Photo: RIA Novosti/Alexey Maligawa

The Ministry of economic development will deprive buyers of the opportunity to return, or exchange household appliances and electronics, underwear, books and cosmetics, if they were purchased online. Similar requirements since 1998, installed in a conventional offline trading. Back not like goods in the online store while you still can for seven days.

As follows from the document, which appeared in the electronic database on the website the Ministry of economic development intends to give equal rights to offline trade and online sales in part of the ban on return and exchange of some goods. Thus, the Agency proposes to amend paragraph 21 of the “Rules of distance sales” (this set of standards was approved in 2007 and is known as the resolution of the government No. 612). A new version of the provision as follows: “Buyer shall not be entitled to refuse the goods of good quality, included in the list of non-food goods of proper quality not subject to return or exchange for similar goods of other size, shape, size, style, color or configuration”.

From the list of non-returnable goods, it follows that today in a stationary store “once and forever” to purchase technically complex products — the legislator refers to them all types of electrical machines and devices, as well as all categories of handsets, including mobile devices. Also the list includes textiles, home care, personal care products, cosmetics and perfumes, underwear, socks and stockings, household products, furniture, jewelry, cars, books, finishing materials, pharmaceuticals, disposable tableware, animals and plants.

According to the Association of companies the Internet-trade (AKIT), the results of the first half of 2016, the volume of online sales amounted to 405 billion (+26% compared to the first half of last year). Most consumers buy online home appliances and electronics (32% of all purchases), as well as shoes and clothes (about 35%). For perfumes and cosmetics accounted for 7.5% of purchases for auto parts and accessories — 7,1%, all the rest is other products.

Internet stores are no restrictions on the return of goods today is not, reminds the Executive Director of the National Association of distance selling (NAMO) Mikhail Yatsenko.

— Any product purchased in the online store, the buyer can return within seven days, except for those goods which are made exclusively for you — for example, a t-shirt with your face” — said Yatsenko.

And if goods delivery to the buyer was not given the memo about the timing of his return, it is increased to three months, adds the senior partner of the law Bureau “Baibuz and partners” Vadim Baibuz.

In NAMO emphasize that this list is unprofitable for the buyer, but good for business.

But the list of such non-refundable items must be. Why online retail should be different from the usual? Moreover, there are a number of goods that lose their marketability when using, for example, books, — said the President of the dsna Alexander Ivanov.

Executive Director, AKIT Artem Sokolov says that the possibility of return and exchange of any product of the company today uses as a competitive advantage over offline trading. Many retailers, he said, give consumers extended warranties for obtaining similar goods or a refund.

For example, the phone can be return only under the condition that the packaging is not opened and not broken, he said. The expert found it difficult to say what percentage of goods usually consumers are returning or trying to return.

Internet-shop “Ozone”, “Izvestia” said that purchased the book here now can not be exchanged, and to return them while maintaining presentation of products in the established rules of the time. The rate of return of this product the company is small — of the order of 1%, or about 37 million rubles a year.

The changes are intended to equalize the conditions of sale of goods between different retail formats (online and offline). We believe that if the product is in free circulation, it must be implemented by any means with a view to ensuring state control and supervision over compliance with safety requirements and other requirements to the sale of goods. It is necessary to create equal conditions of circulation of goods, including in terms of return of goods of proper quality, — have informed “news” in Ministry of economic development.

Changing this norm properly reflected in the increase in segment distance trade, said the Ministry.

In the Ministry of industry the idea of colleagues support and I believe that the list of quality non-performing products online should exist. In the CPS operational response to the request of “Izvestia” could not give.